Official Turn-Around time is 24 hours on all Small and Medium orders. Large & XL size orders will be subject to a 48-Hour Turn around time. All Virtual Staging is delivered in 24-48 Hours (Depending on Property Size).

You will receive your photos along with payment options in an email with links to all of your media once your order is complete.

Before your home is photographed it is ideal that: -The Property is cleaned (swept, mopped, clean mirrors, windows, etc.) -Cleared of Clutter or any obstructing or distracting objects that you may not want in your Tour (Dog cages, cat beds, dishes, vacuums, kid's toys, etc.) -Kitchen counters are clean and natural (No need to remove knife blocks, coffee-makers, every-day kitchen items as long as they are presentable.) -All TVs/Monitors are OFF (Unless you specifically want this look.) -All Lights are on -All burned out bulbs are replaced (All lights work) -All personal pictures/items are removed (anything you don't want on the internet should be hidden away) Note: We charge for any extra photoshop work/blurring -All cars are off of the driveway before the Photographer arrives on site -All garbage cans/bins are hidden

No. It is Free to book an appointment and once completed your package will be sent to you via email with payment methods.

We take Credit, Visa Debit, E-Transfer & Cash. **Note: If you are paying cash you will be paying no taxes, and 100% upfront the day of the Tour. If you'd like to pay by Cash or E-Transfer please email: sales.houssexpo@gmail.com with a screenshot (or type out) of your order sheet before the "Pay Deposit Now" in Booking and we will send you a confirmation email confirming your appointment. **E-Transfer Payments are still subject to taxes & deposits.

Yes, anything & everything we send to our clients is Professionally edited.

All orders can be cancelled or rescheduled in your confirmation email, free of charge, 24 Hours before the scheduled shoot. You will be qualified for a Full Refund. Persons whom cancel less than 24 Hours before will be able to reschedule free of charge with their initial deposit, however, will be charged a Cancellation fee of $40.

No, nobody needs to be present during the Photo Tour, however, you are always welcomed to stay.

No the Home Owners do not need to leave their home during the Photo Tour, however, it is popular for Home owners to leave while they get their house photographed, and in this case the Photographer will turn off all of the lights, and lock all the doors when finished.

Yes, and once finished the Photographer will shut off all the lights (unless specified otherwise), Lock all of the doors, Put the key back in the lockbox and scramble the code. On the way out, the Photographer will send a cell phone photo of the locked lock box and the front of the property with all the lights off to confirm our job is done.

All of our Services & Packages are designed to have more than enough time to complete the task, however, if more time is needed at fault of the Home Owner or Realtor (Property Not Ready) an additional $60/h rate will be added to the order. If the Photographer needs more time to ensure that the Tour is High Quality no fees will be added.

Both parties are given a 15 minute grace period to be late. After this the client will be charged a $20 late fee. If the Photographer is late the client will save $20 on their order.

We highly encourage our clients to check the weather for their desired date before booking to ensure the weather is okay. We still conduct Photo Tours if it's raining/snowing as it doesn't affect the Photo Tours (Blue Sky Guarantee), however, if it's severe weather where it affects both parties commutes and it is agreed to cancel, no fees will be charged. **Note: Drone Tours cancelled due to rainy weather will be rescheduled ASAP.

No, we do not take pictures of closets unless they are nice walk-in closets, nor do we take pictures of garages unless they are nice garages and you request photos of it. **Please Note: Our intentions with all of our Tours is to boast your Property's Living Space.