By confirming your order you agree to the following terms and conditions:

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Privacy Policy:

Any information we collect in is treated confidentially. We do not share or sell your information to third party companies. If you entered your email, name and phone number this information is only used internally to help us complete your order & contact you.

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Rights:

Under current copyright laws, ownership of all photos belongs entirely to Houssexpo.ca

The Photographer retains all rights to photos taken of properties unless otherwise agreed upon in writing, and only licenses the use of the images to the Listing Agent (“CLIENT”) of the property for marketing purposes while the listing is active (up to 1 year).  All images produced for the client may be used by the client for any and all marketing materials and campaigns associated with the property and for the client’s self promotion until the license expires. The photos may also be used by the client’s parent company for the sole purpose of marketing the specific property photographed.  Any usage of the images by a third party, including but not limited to, architects, builders, stagers, designers, sellers or buyers, is strictly prohibited unless approved in writing by the Photographer.

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Upon confirming your order You are responsible for the following:

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• The address is correct, and it is available on google maps or clear instructions are provided to navigate to the property.

• Verify that the property is made available to the Photographer. Ensure that the Photographer has all necessary rights and access required to safely fulfill your ordered tour from the confirmed start time of your appointment and for the duration of your scheduled tour.

• You must ensure that the property is clean and ready for Professional Photography. In the event that the property is not ready, or is not in a satisfactory state, or access is not available at the start of the appointment, the photographer will proceed to shoot the property As Is and You agree that the Photographer will have full discretion to shoot the property as they see fit within the limitations of the circumstances. If You are not satisfied with the outcome of the tour under these circumstances, You would have to order a new tour at full price.

• If the property is not clean and ready, you may also choose to cancel/reschedule the appointment. A cancellation/rescheduling fee will be applied if cancelled Tour is Less than 24 Hours before the confirmed appointment time & date.

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Professional Trust:

You agree to accept all of the photo choices made by the photographer based on their Professional Judgement and ability to photograph the subject property. If You would like photos taken in a specific way, from specific angles, or of specific rooms/items, You must clearly communicate these special requests directly with the Photographer or in the "Additional Notes" in our Booking Form.

 

 

Payments/Fees:

All sessions are booked and paid for before hand in our website booking system. During booking we take a 50% Deposit from all of our customers and take the rest upon completion of the order. Before we take the remaining balance, our Customers must approve the photo proofs which is sent to their email 24 Hours (depending on package size) after the scheduled appointment.

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All revisions, custom requests, Photoshop work and any additional work beyond what is included in our standard package may be subject to extra charges.

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All orders can be cancelled, free of charge, 24 Hours before the scheduled shoot. You will be qualified for a Full Refund. Persons whom cancel less than 24 Hours before will be able to reschedule free of charge with their initial deposit, however, will be charged a Cancellation fee of $40.

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Weather Rescheduling:

We highly encourage our clients to check the weather for their desired appointment date before booking to ensure the weather is satisfactory. We still conduct Photo Tours if it's raining/snowing as it doesn't affect the Photo Tours (Blue Sky Guarantee), however, if it's severe weather where it affects both parties commutes and it is agreed to cancel, no fees will be charged and we will reschedule ASAP

 

Drone Tours cancelled due to rainy/windy/snowy weather will be rescheduled as soon as possible, however, will be subject to a $20 Travel fee.

 

 

Refunds/Reshoots:

All of our work to this date has met or went beyond our customers' satisfaction. However, if for a valid reason, and at fault of the Photographer, you are not happy with the images we will return and retake them at no cost. In the event of dis-satisfaction of the second shoot, you will be entitled to a 50% refund. (Please Note: If you are in an Area of which there is a travel fee, you will be required to pay 50% of the travel fee for a reshoot)

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